Privacy Policy

1. Who we are

No Ordinary Digital (“we”, “us”, “our”) is a branding and digital marketing agency operating across Australia and India. This policy explains how we handle personal information collected through noordinarydigital.com and in the course of providing our services.

We handle personal information in line with the Australian Privacy Principles under thePrivacy Act 1988 (Cth), and where the GDPR applies, on the lawful bases set out below.

2. What we collect

Information you give us

• Your name, email address and phone number when you submit our contact form
• The service you are interested in and anything you write in the message field
• Any information you share with us by email, phone or during a consultation

Information collected automatically

• Standard server and network data such as IP address, browser type and referring page
• Aggregate analytics about which pages are visited and for how long

We do not knowingly collect sensitive information (such as health, biometric or financial data) and we ask that you do not send it to us through the website.

3. Why we use it

• To respond to you: answering enquiries and preparing proposals
• To deliver our services: running the work you have engaged us for
• To improve the site: understanding in aggregate what is useful
• To meet legal obligations: record-keeping and responding to lawful requests

Where the GDPR applies, we rely on your consent (enquiry forms), the performance of a contract (client work), and our legitimate interests (site security and improvement).

4. What we never do

• We do not sell your personal information
• We do not rent or trade contact lists
• We do not send marketing you did not ask for

5. Who we share it with

We share personal information only with service providers who help us run the business, for example hosting, email and analytics providers, and only to the extent they need it. These providers may store data outside Australia or India. We take reasonable steps to ensure they protect your information to a comparable standard.

We may also disclose information where we are required to by law.

6. Cookies and analytics

This site uses a small number of cookies and similar technologies. Details are set out in ourCookie Policy.

7. How long we keep it

We keep enquiry data for as long as needed to respond and for a reasonable period afterwards in case you get back in touch. Client records are retained for the period required by tax and corporate record-keeping obligations. After that, information is deleted or de-identified.

8. Security

The site is served over HTTPS and hosted on infrastructure with access controls and monitoring. No method of transmission or storage is completely secure, but we take reasonable steps to protect personal information from misuse, loss, and unauthorised access.

9. Your rights

• Ask what personal information we hold about you
• Ask us to correct anything inaccurate or out of date
• Ask us to delete information we no longer need to hold
• Withdraw consent to marketing at any time
• Complain to a regulator. In Australia, the Office of the Australian Information Commissioner

To exercise any of these, email hello@noordinarydigital.com. We will respond within a reasonable period, and ordinarily within 30 days.

10. Children

Our services are aimed at businesses. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, contact us and we will delete it.

11. Changes to this policy

We may update this policy as our practices or the law change. The revision date at the top of this page always reflects the current version.

12. Contact

Email hello@noordinarydigital.com or call+61 422 183 087.